iPhone Email Setup

Modified on Wed, 23 Nov 2022 at 09:40 AM

To connect your iPhone Mail app to your Webhero email service here are the the settings your will use for either IMAP (recommended) or POP.


IMAP [keeps a copy of messages on the server by default]
Server: imap.webhero.com
Port without SSL: 143
Port with SSL: 993
Enter your full email address for the username, all lowercase.

POP: [downloads messages to the mailbox by default]
Server: mail.webhero.com
Port without SSL: 110
Port with SSL: 995
Enter your full email address for the username, all lowercase.

SMTP: [outgoing email]
Server: mail.webhero.com
Port without SSL: 1025
Port with SSL: 587
Enter your full email address for the username, all lowercase.
Password authentication enabled.

If you set up the IMAP mail account on your iPhone and all of your email folders do not populate automatically you will need to specify the IMAP path prefix as shown below.

Summary if IMAP prefix procedure:

Step 1. You can enter in the IMAP path prefix by going to Settings > Mail > Account > Advanced > IMAP Path Prefix.
Step 2. Enter the word “INBOX” (use all caps) and save the setting. Now, your folders should appear as subfolders in the Inbox.


Screenshots of the entire iPhone IMAP setup procedure:


1. Tap Settings



2. Tap Mail



3. Tap Accounts



4. Select Add Account



5. Select Other



6. Select Add Mail Account


7. Enter your email settings and tap Next


8. Wait while your account is verified then tap Save




9. Tap the account you added.


10. Tap your account again.


11. Tap Advanced


12. Check that your deleted mail is going to the folder that you wish.


13. If you do not want your deleted mail going to the Deleted Messages folder, select Trash. This is not required but it may simplify things since your webmail at https://webmail.webhero.com uses Trash as the default trash folder. Your phone will want to use the Deleted Messages folder instead. If you do not see a Trash folder, no worries, the Trash folder auto populates when you log into https://webmail.webhero.com and delete a message. 




14. Enter the word INBOX as the IMAP Path Prefix. This will allow your folders to sync with the mailserver. Tap Account to save your settings.







Webhero Email Server Port Reference



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