Configure Apple Mail Client with IMAP or POP

A quick guide to help with setting up your Webhero domain with POP or IMAP email using the Apple (Mac) Mail client.

IMAP configuration instructions

1. Add your mail account

Open your Apple Mail client, if you are adding a mail for the first time and you haven’t already set up an email account, you will be prompted to set up one.

To do so choose Mail and click Add Account

2. At the Choose a Mail account provider prompt, select Other Mail Account and then click Continue.

3. Fill out your Name, Email Address and Password. Then click Sign In

4. If the mail settings lookup fails and you get an “Unable to verify account name or password” notification, enter the settings below:

• Email Address: Enter your complete email address
• User Name: Same as above, your complete email address
  
• Password: The email password you use to sign in to your account.
• Account Type: IMAP
• Incoming Mail Server: imap.webhero.com
• Outgoing Mail Server: mail.webhero.com

5. Click Sign In

6. Select the apps you want to sync with this account and click Done. Apple Mail will begin synchronizing all your mail folders.

7. Settings related to the Outgoing Mail Server. Choose Mail, then Preferences. Click Accounts and then select the account that you want to manage.

The default secure settings for our outgoing mail server mail.webhero.com use port number 587 with TLS encryption.

POP configuration instructions:

1. Add your mail account

Open your Apple Mail client, if you are adding a mail for the first time and you haven’t already set up an email account, you will be prompted to set up one.

To do so choose Mail and click Add Account

2. On the Choose a Mail account provider prompt, select Other Mail Account and then click Continue.

3. Fill out your Name, Email Address and Password. Then click Sign In

4. If the mail settings lookup fails and you get an “Unable to verify account name or password” notification, enter the settings below:

• Email Address: Enter your complete email address
• User Name: Your email address again
  
• Password: The email password you use to sign in to your account.
• Account Type: POP
• Incoming Mail Server: mail.webhero.com
• Outgoing Mail Server: mail.webhero.com

5. Click Sign In. Your emails will start downloading to the Inbox folder

6. Select Mail, then Preferences.

7. Click Accounts and then select the account that you want to manage

8. Settings related to the Incoming Mail Server:

The POP accounts have the option to Remove copy from server after retrieving a message. By default, this option is enabled and configured to remove your emails from the server after one week. Using this configuration Apple Mail will download your Inbox folder emails to your Mac and then after one week will delete them on the mail server. Therefore, you will not see your Inbox messages in Webhero Webmail or any other mail clients. This is why we recommend IMAP.

It is recommended to disable this option. On the Account Information tab, uncheck Remove copy from server after retrieving a message.

9. Settings related to the Outgoing Mail Server:

The default secure settings for our outgoing mail server mail.webhero.com use port number 587 with TLS encryption.