Spam Protection

Modified on Sat, 21 Jan 2023 at 11:48 AM

By default all Webhero hosted email accounts are protected against spam abuse by our SpamTitan appliances. If you want more control of your quarantined items, email policies and block or allow lists you can get that by signing up for our SpamShark service.


The upgrade is available in the Webhero control panel:
https://secure.webhero.com/website/upgrades

Once the upgrade has been added, we will get your access set up and you will then have full control over your spam management.
Click here for further instructions on SpamShark access



Details on how to signup for SpamShark in the control panel


Once you are logged in; navigate in the left menu to Website then Upgrades and locate the SpamShark option and click on the Upgrade button at the bottom.




Some of the options available in the SpamTitan with the SpamShark upgrade


The Manage Quarantine tools will allow you to search for missing emails, release them to your mailbox and allow mail from selected addresses for future delivery.




You now have the ability to add (or remove) addresses to your Allow List or block repeat offenders using the Block List tool. These tools can be used on specific email addresses or the entire domain level.





You will also have the ability to manage the strictness of the Spam Filtering done by the SpamTitans. The default score is 5; a higher score will block less spam, a lower score blocks more. You can then set how you want to handle emails that are marked as spam. You can quarantine them, pass them through to your inbox but mark them as spam or to reject them entirely



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