WebHero is happy to have you as a customer, and we will do everything we can to keep you happy. However, we understand that there may be a time that you need to transfer your hosting elsewhere. To cancel services on your account, please use one of the following two methods: Online: Log into your account via the WebHero control panel and click on Billing>Subscriptions, then follow the Cancel Service" link at the bottom of the page. Select the products you wish to cancel, and click the "Cancel" button at the bottom of the page. Fax or Letter: If you do not wish to cancel your service online, you may send us a fax or letter requesting cancellation. If you send a letter, please use the following address: Webhero 7725 W. Reno Ave. Suite 313 Oklahoma City, OK 73127 In the fax or letter, be sure to include your domain name, your username and password, and the services you wish to cancel. Please note that cancellation requests must be received at least 15 days prior to the renewal date for your products to avoid renewal charges. We cannot provide refunds for products that are cancelled after the renewal has been charged to your account.